We require that you agree to our rental terms and conditions before you book your rental reservation with us. During the checkout process, you should see a hyperlink with a checkbox for "terms and conditions", just click on the hyperlink and the terms and conditions should pop up so you can read through them. Depending on what device you're visiting our website on, and what your screen resolution is, you may see an "I accept" button at the bottom of the terms and conditions page. After reading through everything click the "I accept" button and you'll be taken back to the checkout screen and the terms and conditions checkbox should be checked. If you don't see the "I accept" button at the bottom of the terms and conditions page, after reading through everything, close out of the terms and conditions page which will take you back to the checkout screen where you can simply click the terms and conditions checkbox to indicate that you accept the rental terms and conditions.

If you're still having issues, please shoot us an email at info@campsiteoutfitters.co and we'll help get it all sorted out.

Our delivery area covers most of the Phoenix, AZ metro area for our Delivery (Self-Setup) and Backyard Outfitting packages. Check out the map on our home page for a rough map of the delivery area to see if your delivery address falls in the area or not.

If you live in the Phoenix, AZ metro area you may be juuuuust outside of our delivery area, if that's the case, please send us an email at info@campsiteoutfitters.co and we'll see if we can work something out with you.

Unfortunately, if you don't live in the Phoenix, AZ metro area we can't offer delivery services to you at this time.

That's a major bummer but stuff happens, we get it. In short, you have  7 days prior to the start of your reservation to cancel for a full refund. Send us an email at info@campsiteoutfitters.co letting us know you need to cancel along with your order number, and we'll handle it from there. Check out our cancellation policy page here to see all the details. See ya next time!

Ah, parting is such sweet sorrow but we'll try to take as much sorrow out of the equation as possible. Depending on the service you selected, there are some different scenarios for the gear pick up:

For Backyard Outfitting: We'll arrange a time with you to come back to your backyard on the final day of your reservation, break all of the gear down, and take it away. Just make sure any items you brought out from your house are removed before we arrive and we'll break everything down and take it away. No muss, no fuss.

For Delivery (Self-Setup): Just pack all of the gear back into the bag that it was delivered in and we'll come back to the delivery address associated with your order and pick it all up the day after the final day of your reservation. Our pickup window is 8:00 AM to 3:00 PM so if you aren't available during that window, we ask that you put the bag of gear in a safe location for us to pick up.

It depends on the service selected:

For Backyard Outfitting packages: The gear will be set up in your backyard on the first day of your reservation period. Since we'll need access to your backyard, we'll coordinate with you on a specific time (between 8:00 AM and 5:00 PM) for us to come set everything up.

For Delivery Self-Setup packages, the gear will arrive at your delivery address the day before the first day of your reservation between 8:00 AM and 5:00 PM.

Each camping package that we offer contains 1 X 4-person tent (with footprint), 2 X sleeping bags (temperature rated to 30 degrees F), 2 X sleeping pads, 2 X foldable camp chairs, and 2 X lanterns. You also have the ability to add more of any of those items as well if you have several people joining you on your adventure.